Returns & Exchanges

If You Have Received Defective Products

PexSupply.com must be notified of defective products within 14 days of receipt. Please call or e-mail customer service to obtain an RGA. The defective product should then be returned immediately (with the RGA) and an order for a replacement item should be arranged with a customer service representative. PexSupply.com will pay the shipping cost associated with the replacement. If you choose to return the product without ordering a replacement, you will be charged a 20% restocking fee.

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If You Have Received Incorrect Products

It is rare that PexSupply.com sends out the wrong products, as we double check every order. However, if you receive an incorrect order, you must notify PexSupply.com within five days of delivery by either calling or e-mailing customer service to obtain an RGA. You should then return the incorrect product with the RGA. Upon receipt of this product, PexSupply.com will send out the correct item, and pay for the shipping cost. After five days a 20% restocking fee will be charged and we will not pay for shipping.

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If You Have Ordered the Wrong Products

If you have ordered the wrong product you must notify PexSupply.com within 5 days of receipt in order to be eligible for return. Either call or e-mail customer service to obtain an RGA. The customer will pay all shipping charges associated with the return. A 20% re-stocking fee will be charged for these returns.

If you have ordered the wrong product and would like to exchange it for a different item, you must notify PexSupply.com within 5 days of receipt in order to be eligible for the return. The customer will place a separate order for replacement parts and pay all shipping charges associated with the exchange. You will not be charged 20% restocking fee for the items returned.

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If You Have Received a Damaged Package

If a package is left at your door and is damaged, please contact a customer service representative immediately. At that time, we can either place a new order for the items and get them out to you as soon as possible or you can send back what you have received and we will send a replacement upon receipt of the damaged goods. If you choose to place a new order, we will credit you the full amount of the new order upon receipt of the damaged goods.

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Freight Packages

Please inspect all freight packages carefully before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery and contact a PexSupply.com customer service representative immediately with a description of the damage. We will contact the freight company and begin a claim so that we can send a new product to you right away. If you are unsure whether the shipment looks damaged or not, please inspect it further and open it in front of the driver before signing that it has been received. It is your right as a customer to 15 minutes of the driver's time in order to fully inspect any freight packages. Note: if you would like a lift gate, there is an $85 lift gate fee.

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All Other Returns

All returns that don't fit into one of these categories are eligible for return within 30 days of receipt of the product. Please call customer service as soon as you decide to return the items to obtain an RGA. These returns will be charged a 20% restocking fee. After 30 days, returns & re-stocking fees will be determined at PexSupply.com's discretion.

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Cancellations

PexSupply.com must be notified of all cancellations via phone. If PexSupply.com is notified of a cancellation prior to an item shipping there will be no restocking fee. After an item ships there is a 20% restocking fee and the customer must pay for all shipping associated with the return.

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Manufacturer Warranties

PexSupply.com honors all manufacturer warranties for our products. If you are experiencing an issue with a product purchased through PexSupply.com that still has a valid manufacturer's warranty, please contact a Customer Service Representative. PexSupply.com will then contact the manufacturer and determine the necessary steps for getting your replacement as fast as possible.

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Return Procedure

• Call customer service at (888) 757-4774 for a Return Goods Authorization (RGA).
  • Your RGA form MUST be included in the return package.
• Pack the item(s) securely in the original product packaging.
  • Include all paperwork, parts, and accessories.
  • All returned items must be brand new, unused and in their original packaging.
  • Returned items will be inspected upon arrival.
• Send the return package to the address listed on your RGA.
• The return package can be sent using the carrier of your choice. Keep the tracking number to monitor delivery status.
• You can expect a refund in the same form of payment originally used for the purchase within 10-15 business days of our receipt of the returned items.

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